Fabric and Feathers Refund Policy

Thank you for shopping at Fabric and Feathers, where we strive to provide you with high-quality clothing and exceptional customer service. We understand that sometimes returns are necessary, so we’ve crafted a straightforward refund policy to make the process as seamless as possible.

1. Eligibility for Refund:

  • To be eligible for a refund, items must be returned within 7 days of the purchase date.
  • The item must be unused, unwashed, and in its original condition with all tags attached.
  • Refunds are applicable only for items purchased directly from Fabric and Feathers. Items bought from third-party retailers are subject to their respective return policies.

2. Initiate a Refund:

  • To initiate a refund, please contact our customer service team at support@fabricfeathers.com within the stipulated return period.
  • Provide your order number and details of the item(s) you wish to return.

3. Return Process:

  • Once your return request is approved, you will receive instructions on how to return the item(s).
  • Please ensure that the item(s) are securely packaged to prevent damage during transit.
  • We recommend using a trackable shipping service for your return to ensure its safe arrival.

4. Inspection and Refund:

  • Upon receiving your returned item(s), we will inspect them to ensure they meet our return eligibility criteria.
  • Once approved, your refund will be processed within 7-10 business days.
  • Refunds will be issued to the original payment method used for the purchase.

5. Non-Refundable Items:

  • Gift cards and promotional items are non-refundable.
  • Items marked as final sale are not eligible for return or refund.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately for assistance.
  • We may require photographic evidence of the damage to expedite the resolution process.

7. Shipping Costs:

  • Shipping costs for returning items are the responsibility of the customer, unless the return is due to an error on our part or the item is defective/damaged upon receipt.

8. Exchange Policy:

  • We do not offer direct exchanges. If you wish to exchange an item, please follow the refund process and place a new order for the desired item.

9. Modifications to Refund Policy:

  • Fabric and Feathers reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By making a purchase from Fabric and Feathers, you agree to abide by our refund policy.

If you have any questions or require further assistance, please don’t hesitate to reach out to our customer service team. We’re here to help!

FABRIC & FEATHERS Contact our Customer Service Team on fabricfeathers152@gmail.com